Privacy Policy

 

Welcome to Velvet Vibe. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you use our website, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase history
  • Payment information (processed securely through our payment partners)
  • IP address, browser type, and device information
  • Cookies and website usage data

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our products and website
  • Prevent fraud and maintain website security
  • Send promotional emails and special offers (only if you choose to receive them)

Payment Security

We do not store your complete debit or credit card information on our servers. All online payments are processed through secure and trusted payment service providers.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers who help us operate our business, such as:

  • Payment processors
  • Shipping and delivery companies
  • Website hosting providers
  • Marketing and analytics services

These service providers are required to protect your information and use it only for providing their services.

Data Security

We use reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to keep your information secure, no method of internet transmission or electronic storage is completely secure.

Your Privacy Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information, where legally permitted
  • Unsubscribe from promotional emails at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Velvet Vibe does not knowingly collect personal information from children under the age required by applicable law. If such information is discovered, it will be deleted promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.